(1) Bringing a valid form of identification helps to maximize the range of solutions available in our stores. For more information on what you can do before your store visit please visit Victra’s recommended To Dos Before Your Store Visit page. Visits in our store usually can take customers anywhere from 5 minutes to an hour with a store employee depending on your particular needs. Here are some things you can do to ensure we can make your visit as efficient as possible. For more details on how exactly you can trade in your device please visit the Device Trade-In Guide and for more information on other topics such as device eligibility please to the Trade Your Mobile Device in FAQs page. You won’t receive credit or a gift card for the traded device until it’s deactivated. Devices that are active on a Device Payment Agreement (DPA) are ineligible for trade-in until the DPA has been paid in full. If the device is active on our network and not with another carrier network, please visit our Activate/Switch Device FAQs for more information about this process. The device that I want to trade-in is active (is receiving calls and using data on any network) – what can I do? If the device you’re trading-in is currently active and you’d like to keep the line active, you must first swap the device with an inactive or new device before turning it in. If you’re not interested in purchasing a new device while trading your old one, you can trade your device and get a Verizon gift card or a PayPal account credit. If you’re not yet a Victra customer, you can get account credit for your old device.

You can apply the credit towards your order for instant savings. Once you provide details about your trade-in device, if you’re eligible for instant credit, your credit amount will display. When you upgrade or add a new line you’ll be given the option to trade in your device. You will receive instant credit for trading in your eligible device, meaning your credit and benefits start accruing right away if you are an existing Verizon customer who is upgrading or adding a new phone line. Make the shift and get America’s best 5G Ultra network with these devicesĥG Ultra Wideband Smartphone Compatibility MatrixĪll other smartphones, watches, tablets released in 2020 or 2021.

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